Returns & Exchanges
Rains offers a 30-day return policy on all orders, ensuring that your waterproof essentials meet your expectations for both style and functionality. All returned items must be in their original condition with tags attached to be eligible for a full refund.
Initiate Return
Access our online return portal using your order number and email address to select the items you wish to send back.
Prepare Package
Place the items in their original packaging and securely seal the box, ensuring all original labels and tags are included.
Attach Label
Download and print the prepaid shipping label provided by the portal and affix it clearly to the outside of your return parcel.
Ship and Track
Drop off your package at the nearest authorized carrier location and retain your tracking receipt until your refund is processed.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing