Frequently Asked Questions
Everything you need to know about your Rains® purchase.
What is the waterproof rating of Rains products?
All Rains apparel and bags are designed with a signature waterproof PU coating, typically featuring a water column pressure of 4000mm to 8000mm to ensure complete protection in moderate to heavy rain.
How should I clean and maintain my Rains gear?
We recommend spot cleaning with a damp cloth and mild soap. For machine-washable items, use a 30°C delicate cycle. Avoid tumble drying, ironing, or using fabric softeners to preserve the waterproof coating.
What is your return policy?
We offer a 30-day return window from the date of receipt. Items must be in original condition with all tags attached. Please note that return shipping costs may apply depending on your location.
Do you ship internationally?
Yes, Rains ships to over 50 countries worldwide. Shipping times and costs vary by destination, and any applicable customs duties are calculated at checkout for most regions.
How do I know which size to order?
Rains products often feature a unisex fit, which can run slightly large. We recommend consulting our detailed Size Guide on each product page to find your perfect measurements.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, Apple Pay, and Google Pay. Local payment options like Klarna are also available in select regions.